This page provides Plant Ordering Information at Great Escape Nursery. Below you can find all of the details about the plant ordering process.
Shopping at the Website
Check Acceptance Policy
You can shop 24 hours a day at our online store. For web orders we accept: PayPal, Visa, MasterCard, Discover, and American Express cards registered within the U.S. You can make a check or money order in U.S. funds only, payable to Great Escape Nursery and mailed to our address, but please call us first so we can reserve your plants.
If paying by check, please see our check acceptance policy outlined in the picture.
Customer Service Hours
You are welcome to order 24 hours a day on our website! Our customer service representatives are available to assist you at 304-209-1800. We spend a lot of time out in the field working, so if we don’t answer right away, please leave a message.
Requests for cancellations must be received by us three days prior to your ship date.
We guarantee that our plants are true to name and will arrive alive (although dormant) and in good condition when they are shipped to you. Further, our trees are guaranteed to leaf out and grow if correctly cared for upon receipt and properly planted and maintained. We do not guarantee against late frost damage, herbicide damage, mower or wildlife damage, drought or excessive fertilizer, etc.
Please note that sometimes it can take a few weeks for a plant to emerge from dormancy. Jujubes, mulberries, persimmons, and dogwoods can sometimes delay breaking dormancy until mid summer. Before contacting us, scrape a little of the bark of the tree down low on the trunk with a fingernail or knife. If you see some green tissue just under the bark, the plant is still alive. Be patient the tree should leaf out. Please contact us immediately if plants fail to leaf out and you’ve already scraped the bark to examine the cambia tissue.
We provide good planting instructions with each order and have lots of information on the Great Escape Farms and Great Escape Nursery web sites to help you grow your plants. Please treat your plants like you would your pets by providing at least for their basic needs.
Tax Disclosure and Notice Requirements
If the plants are shipped to Maryland or West Virginia, then Great Escape Nursery must collect sales tax for that state. Great Escape Nursery does not and is not required to collect sales or use tax for the states listed below. A purchase may be subject to tax unless the purchase is exempt from taxation. These states require purchasers to report all purchases of tangible personal property which are not taxed by the retailer and to pay tax on those purchases unless specifically exempted under law. The tax forms and related instructions may be found on the website for each state’s Department of Revenue.
Why we use PayPal
We use PayPal to handle the financial aspect of the transaction so they can do what they do best and we can do what we do best. PayPal keeps your personal data safe and we can worry about farming.
PayPal securely processes your credit card and is compliant with the PCI requirements of the credit card industry to ensure the safe processing of your credit card purchases. Please note that your credit card is charged once we process your order so we can reserve your order. We ship your order at the time that’s best for planting in your area.
Here’s what to expect when you use our online shopping cart. After you add items to your shopping cart and choose checkout, you will be taken PayPal.com where your shipping will be added.
If you don’t have a PayPal account, you’ll see this screen where you can either pay with your credit card or create a PayPal account. An account is not required!
Plant Ordering Information at Great Escape Nursery
MD Dept of Ag License
WV Dept of Ag License
We are required to show our licenses on the Plant Ordering Information at Great Escape Nursery page. As required by law we have posted both the MD and WV department of agriculture licenses here.
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